Hsin Tung Yang's basis for sustainable management is founded on the Company's continuous provision of quality food and innovative services. In addition, listening to and responding to needs and expectations from each of our stakeholders, is the key to Hsin Tung Yang's growing excellence. Based on the five major principles of AA1000 Account Ability Stakeholder Engagement Standard (2011), namely, Dependency, Responsibility, Influence, Diverse Perspectives, and Tension, we have attempted to understand Hsin Tung Yang's current interactions with various parties via data collected from questionnaire survey, and identified nine key stakeholders. To strengthen mutual trust and communications, Hsin Tung Yang collects material topics of stakeholders' concerns via internal and external communications meetings, platforms, and channels. These aforementioned topics of concerns will serve as important reference points in the Company's fulfillment of sustainable development, in which we will actively respond to demands and expectations from stakeholders.

Stakeholders Significance to Hsin Tung Yang Topics of Concern Communication Channel and Frequency Communication experience and feedback
Consumers Consumers drive Hsin Tung Yang to continuously improve. Hence, we persist in the provision of even better products and service and safeguard the health of consumers.
  1. Customer health and safety
  2. Innovation in products and services
  3. Product traceability
  4. Marketing and labeling
  5. Customer Relations Management
  6. Customer privacy
  7. Social Care
  1. 24-hour toll-free customer service hotline and mailbox
  2. Annual satisfaction survey
  3. HTY website, instant messaging (IM) on social media
  4. HTY membership smartphone app
  1. In response to consumers' request for product information transparency, "traceable agricultural product (TAP)" and "processed food traceability" have been enforced.
  2. To enhance the quality of products and services, processes are reviewed and improved through quality conferences based on consumers' opinions on products and services.
  3. Consumer feedback is used as a factor of consideration in research and development for product specifications and more.
Employee Employees are critical foundations to business development. Through diverse nurturing and development opportunities, we encourage employees to grow with Hsin Tung Yang, and establish a healthy, friendly, and happy workplace environment to give back to our employees.
  1. Occupational safety and health
  2. Employment and labor relations
  3. Labor management relations
  4. Talent cultivation and development
  5. Employee diversity and equal opportunity
  6. Operational performance
  1. Real-time update on HTY's internal website
  2. Annual labor management communication meetings
  3. Education and training is organized in each year
  4. Employee Welfare Committee meetings are held in each year
  5. Annual evaluation is carried out every six months
  1. Labor management communication meetings are organized to discuss, resolve, and adopt matters concerning annual scheduling, working hours, and leaves.
  2. Employee propositions are evaluated and promoted in line with the Company's "Guidelines for Rewarding Proposals on Innovative Product and Service Improvements"
  3. Introduced ISO 45001 Occupational Health and Safety Management system to build a healthy workplace environment
Government agencies Positive cooperation with the government is one of the keys to ensuring sustainable management; it is also our basic commitment to consumers and the environment to comply with legal regulations on the food industry
  1. Legal compliance
  2. Occupational safety and health
  3. Customer health and safety
  4. Marketing and labeling
  5. Effluents and waste
  6. Corporate governance and anti-corruption
  1. In line with directive letters issued by government agencies
  2. Correspond with audits and assessments from government agencies.
  3. Participate in seminars and conferences.
  4. Participate in Industry Innovation Incubation Program.
  1. Participate in incubation program in line with government policy, and implemented various traceability systems including traceable agricultural product (TAP) and processed food traceability.
  2. In line with government policy, Hsin Tung Yang actively submits packaging and label material to relevant inspections and tests to ensure compliance with applicable laws.
  3. Provide or respond to applicable item status and results in line with onsite inspections/reviews from government officers.
Suppliers/Contractors/Subcontractors Hsin Tung Yang has formed tight partnerships with suppliers, and they also play a key role in the Company's sustainable development.
  1. Supply chain management
  2. Product traceability
  3. Raw material management
  4. Operational performance
  5. Customer health and safety
  1. Annual contract review and communication
  2. Annual audit and traceability inspection
  3. Routine meetings, telephone and email correspondence
  4. Supplier Conferences
  1. Onsite inspection and assessment on the suppliers' production facility, raw material production, and subcontractors' business operations and engineering; deficiencies are coached and tracked for improvements.
  2. Hsin Tung Yang Supplier Sustainability Conference is held to share the Company's experiences and to encourage participation in transformation to become Green Factory certified
  3. Encourage suppliers to adopt complete and comprehensive non-GMO practices
Enterprise customers/Channel procurement Positive recognition from enterprise customers is an important source of Hsin Tung Yang's efforts in enhancing corporate value. We hope to attract more enterprise customers through processing innovations and enhancing product quality.
  1. Innovation in products and services
  2. Customer health and safety
  3. Product traceability
  4. Marketing and labeling
  5. Raw material management
  1. Routine sales visits
  2. Onsite visit from enterprises
  3. External third-party audits and assessments
  4. Annual contract review and communication
  1. Market Development Division was formed to be in charge of agency and outsourcing businesses, thereby cultivating new products and markets.
  2. To ensure food safety, we acquired bacterial testing equipment to simultaneously conduct tests with our customers. We track and trace purchasing by batch using information system to fulfill supplier traceability in practice.
  3. Product customization is available per request from bulk-purchase orders.
Community NGO/NPO Communities and NGOs are friendly neighbors to Hsin Tung Yang's local developments. Besides mutually safeguarding the environment with the local communities, Hsin Tung Yang is committed to fulfilling and promoting corporate social responsibility in action.
  1. Environmental legal compliance
  2. Effluents and waste
  3. Energy and emissions
  4. Relations with local communities
  5. Social Care
  1. Hsin Tung Yang's website, mailbox, and telephone
  2. Annual CSR Report
  3. Visiting or participating in community and NGO activities
  4. Welcoming visiting groups to HTY Green Factory
  5. Co-hosting activities
  1. Acquired Green Factory designation to maintain environment and ecology
  2. To promote local development, the Highway Service Area has collaborated with local small-scale farmers and groups (e.g. Leopard Cat Association of Taiwan) to promote fruits, souvenirs, and arts and crafts
  3. Understanding the needs of local disadvantaged groups and donating needed materials or scholarships and more
Shareholders/Investors/Financial institutions Fund providers support Hsin Tung Yang's operations, and our transparent and complete governance objectives are the basis to reinforcing the confidence of fund providers and to create sustainable profits.
  1. Operational performance
  2. Corporate governance and anti-corruption
  3. Sustainable development strategies
  4. Legal compliance
  1. Annual General Shareholders' Meeting
  2. Financial and Annual Report information disclosure in every six months
  3. Monthly information announcement on the Market Observation Post System (MOPS)
  4. Information disclosure on HTY's website
  5. Response to questions from investors and analysts
  1. Provide relevant responses to opinions and suggestions from shareholders on product development strategies and management performance at the Shareholders' Meeting, and such opinions will be used as reference in management meetings.
Media/Mass media Media serves as the bridge of communication between enterprises and external parties. Through media exposure, Hsin Tung Yang's efforts to safeguard food safety and making the environment more green can be seen.
  1. Customer health and safety
  2. Corporate governance and anti-corruption
  3. Legal compliance
  4. Effluents and waste
  5. Social Care
  1. Press conferences are held from time to time
  2. Product launch events are held from time to time
  3. Media press release is carried out from time to time
  4. Media interviews are carried out from time to time
  1. The Company is open to topic interviews, where we organize our experiences and share experiences in promoting food safety management and Green Factory certification
  2. Crisis management measures are adopted in case of negative food safety news. Details on the incident will also be announced on the Company's website and stores.
Assessment Department/Assurance Department/Audit Department Assessment and assurance ensure Hsin Tung Yang's legal compliance and guide our continuous improvement. They are also the strengths that motivate us to research and develop even better products and services.
  1. Legal compliance
  2. Supply chain management
  3. Customer health and safety
  4. Marketing and labeling
  5. Energy and emissions
  6. Occupational safety and health
  1. Carry out regularly assess systems and regular assurance-related tests and provide assessment briefing and improvement report.
  2. Products and sales grounds are inspected and audited from time to time.
  1. Systematic assurance is actively carried out; Hsin Tung Yang will immediately respond with improvement measures and timeline needed when the assurance department poses deficiencies or recommends improvement.
Stakeholders
Consumers
Significance to Hsin Tung Yang Consumers drive Hsin Tung Yang to continuously improve. Hence, we persist in the provision of even better products and service and safeguard the health of consumers.
Topics of Concern
  1. Customer health and safety
  2. Innovation in products and services
  3. Product traceability
  4. Marketing and labeling
  5. Customer Relations Management
  6. Customer privacy
  7. Social Care
Communication Channel and Frequency
  1. 24-hour toll-free customer service hotline and mailbox
  2. Annual satisfaction survey
  3. HTY website, instant messaging (IM) on social media
  4. HTY membership smartphone app
Communication experience and feedback
  1. In response to consumers' request for product information transparency, "traceable agricultural product (TAP)" and "processed food traceability" have been enforced.
  2. To enhance the quality of products and services, processes are reviewed and improved through quality conferences based on consumers' opinions on products and services.
  3. Consumer feedback is used as a factor of consideration in research and development for product specifications and more.
Stakeholders
Employee
Significance to Hsin Tung Yang Employees are critical foundations to business development. Through diverse nurturing and development opportunities, we encourage employees to grow with Hsin Tung Yang, and establish a healthy, friendly, and happy workplace environment to give back to our employees.
Topics of Concern
  1. Occupational safety and health
  2. Employment and labor relations
  3. Labor management relations
  4. Talent cultivation and development
  5. Employee diversity and equal opportunity
  6. Operational performance
Communication Channel and Frequency
  1. Real-time update on HTY's internal website
  2. Annual labor management communication meetings
  3. Education and training is organized in each year
  4. Employee Welfare Committee meetings are held in each year
  5. Annual evaluation is carried out every six months
Communication experience and feedback
  1. Labor management communication meetings are organized to discuss, resolve, and adopt matters concerning annual scheduling, working hours, and leaves.
  2. Employee propositions are evaluated and promoted in line with the Company's "Guidelines for Rewarding Proposals on Innovative Product and Service Improvements"
  3. Introduced ISO 45001 Occupational Health and Safety Management system to build a healthy workplace environment
Stakeholders
Government agencies
Significance to Hsin Tung Yang Positive cooperation with the government is one of the keys to ensuring sustainable management; it is also our basic commitment to consumers and the environment to comply with legal regulations on the food industry
Topics of Concern
  1. Legal compliance
  2. Occupational safety and health
  3. Customer health and safety
  4. Marketing and labeling
  5. Effluents and waste
  6. Corporate governance and anti-corruption
Communication Channel and Frequency
  1. In line with directive letters issued by government agencies
  2. Correspond with audits and assessments from government agencies.
  3. Participate in seminars and conferences.
  4. Participate in Industry Innovation Incubation Program.
Communication experience and feedback
  1. Participate in incubation program in line with government policy, and implemented various traceability systems including traceable agricultural product (TAP) and processed food traceability.
  2. In line with government policy, Hsin Tung Yang actively submits packaging and label material to relevant inspections and tests to ensure compliance with applicable laws.
  3. Provide or respond to applicable item status and results in line with onsite inspections/reviews from government officers.
Stakeholders
Suppliers/Contractors/Subcontractors
Significance to Hsin Tung Yang Hsin Tung Yang has formed tight partnerships with suppliers, and they also play a key role in the Company's sustainable development.
Topics of Concern
  1. Supply chain management
  2. Product traceability
  3. Raw material management
  4. Operational performance
  5. Customer health and safety
Communication Channel and Frequency
  1. Annual contract review and communication
  2. Annual audit and traceability inspection
  3. Routine meetings, telephone and email correspondence
  4. Supplier Conferences
Communication experience and feedback
  1. Onsite inspection and assessment on the suppliers' production facility, raw material production, and subcontractors' business operations and engineering; deficiencies are coached and tracked for improvements.
  2. Hsin Tung Yang Supplier Sustainability Conference is held to share the Company's experiences and to encourage participation in transformation to become Green Factory certified
  3. Encourage suppliers to adopt complete and comprehensive non-GMO practices
Stakeholders
Enterprise customers/Channel procurement
Significance to Hsin Tung Yang Positive recognition from enterprise customers is an important source of Hsin Tung Yang's efforts in enhancing corporate value. We hope to attract more enterprise customers through processing innovations and enhancing product quality.
Topics of Concern
  1. Innovation in products and services
  2. Customer health and safety
  3. Product traceability
  4. Marketing and labeling
  5. Raw material management
Communication Channel and Frequency
  1. Routine sales visits
  2. Onsite visit from enterprises
  3. External third-party audits and assessments
  4. Annual contract review and communication
Communication experience and feedback
  1. Market Development Division was formed to be in charge of agency and outsourcing businesses, thereby cultivating new products and markets.
  2. To ensure food safety, we acquired bacterial testing equipment to simultaneously conduct tests with our customers. We track and trace purchasing by batch using information system to fulfill supplier traceability in practice.
  3. Product customization is available per request from bulk-purchase orders.
Stakeholders
Community NGO/NPO
Significance to Hsin Tung Yang Communities and NGOs are friendly neighbors to Hsin Tung Yang's local developments. Besides mutually safeguarding the environment with the local communities, Hsin Tung Yang is committed to fulfilling and promoting corporate social responsibility in action.
Topics of Concern
  1. Environmental legal compliance
  2. Effluents and waste
  3. Energy and emissions
  4. Relations with local communities
  5. Social Care
Communication Channel and Frequency
  1. Hsin Tung Yang's website, mailbox, and telephone
  2. Annual CSR Report
  3. Visiting or participating in community and NGO activities
  4. Welcoming visiting groups to HTY Green Factory
  5. Co-hosting activities
Communication experience and feedback
  1. Acquired Green Factory designation to maintain environment and ecology
  2. To promote local development, the Highway Service Area has collaborated with local small-scale farmers and groups (e.g. Leopard Cat Association of Taiwan) to promote fruits, souvenirs, and arts and crafts
  3. Understanding the needs of local disadvantaged groups and donating needed materials or scholarships and more
Stakeholders
Shareholders/Investors/Financial institutions
Significance to Hsin Tung Yang Fund providers support Hsin Tung Yang's operations, and our transparent and complete governance objectives are the basis to reinforcing the confidence of fund providers and to create sustainable profits.
Topics of Concern
  1. Operational performance
  2. Corporate governance and anti-corruption
  3. Sustainable development strategies
  4. Legal compliance
Communication Channel and Frequency
  1. Annual General Shareholders' Meeting
  2. Financial and Annual Report information disclosure in every six months
  3. Monthly information announcement on the Market Observation Post System (MOPS)
  4. Information disclosure on HTY's website
  5. Response to questions from investors and analysts
Communication experience and feedback
  1. Provide relevant responses to opinions and suggestions from shareholders on product development strategies and management performance at the Shareholders' Meeting, and such opinions will be used as reference in management meetings.
Stakeholders
Media/Mass media
Significance to Hsin Tung Yang Media serves as the bridge of communication between enterprises and external parties. Through media exposure, Hsin Tung Yang's efforts to safeguard food safety and making the environment more green can be seen.
Topics of Concern
  1. Customer health and safety
  2. Corporate governance and anti-corruption
  3. Legal compliance
  4. Effluents and waste
  5. Social Care
Communication Channel and Frequency
  1. Press conferences are held from time to time
  2. Product launch events are held from time to time
  3. Media press release is carried out from time to time
  4. Media interviews are carried out from time to time
Communication experience and feedback
  1. The Company is open to topic interviews, where we organize our experiences and share experiences in promoting food safety management and Green Factory certification
  2. Crisis management measures are adopted in case of negative food safety news. Details on the incident will also be announced on the Company's website and stores.
Stakeholders
Assessment Department/Assurance Department/Audit Department
Significance to Hsin Tung Yang Assessment and assurance ensure Hsin Tung Yang's legal compliance and guide our continuous improvement. They are also the strengths that motivate us to research and develop even better products and services.
Topics of Concern
  1. Legal compliance
  2. Supply chain management
  3. Customer health and safety
  4. Marketing and labeling
  5. Energy and emissions
  6. Occupational safety and health
Communication Channel and Frequency
  1. Carry out regularly assess systems and regular assurance-related tests and provide assessment briefing and improvement report.
  2. Products and sales grounds are inspected and audited from time to time.
Communication experience and feedback
  1. Systematic assurance is actively carried out; Hsin Tung Yang will immediately respond with improvement measures and timeline needed when the assurance department poses deficiencies or recommends improvement.

Actively Responding to Demands and Expectations

Are Critical to Hsin Tung Yang's Excellence